Frequently Asked Questions
Everything you need to know about your Ariana Grande shop experience.
When will my order ship?
Standard orders typically process within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that certain items, like digital downloads or intimate apparel, are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of purchase. Please contact customer support immediately for assistance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my apparel items?
To preserve the quality of your merch, we recommend machine washing cold with like colors and tumbling dry on low heat. Do not iron directly on printed graphics.